Shipping Policy

Deliveries Policy for Footfall Reviews

Effective Date: 1st December 2023

Welcome to Footfall Reviews! We understand that prompt and reliable delivery of your orders is crucial. This Deliveries Policy outlines our shipping procedures and practices to ensure a smooth shopping experience.

1. General Shipping Information

• Shipping Area: We ship to locations all over the world.
• Shipping Carriers: Our orders are shipped via Royal Mail or FedEx/UPS if required.
• Order Processing Time: Orders are typically processed within 1-2 business days and delivery times vary based on your shipping option.

2. Shipping Options

We offer various shipping options to meet your needs:

• Standard Shipping: Delivered within 2-4 business days for free
• Express Shipping: Delivered within 1 to 3 working days for £5.99
• International Shipping: Delivery times vary based on the destination.

3. Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination.
• Exact shipping costs will be displayed at checkout.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your delivery.

5. Delivery Times

Delivery times are estimates and commence from the date of shipping. We endeavor to meet these delivery times but during busy periods (including sale), deliveries may take a little longer.

6. Customs and Import Taxes

For international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

7. Failed Deliveries

If a delivery is unsuccessful, the carrier will leave a note with instructions on how to retrieve your package. It is the customer’s responsibility to arrange for a redelivery or to collect the package.

8. Damaged or Lost Orders

In the unlikely event that your order is lost or damaged in transit, please contact us immediately at sales@footfallreviews.com. We will work with you to resolve the issue promptly.

9. Changes to Your Order

If you need to change the shipping address or make any other modifications to your order, please contact us as soon as possible. We cannot guarantee changes can be made once the order is processed.

10. Contact Us

For any inquiries regarding our Deliveries Policy, please contact our customer service team at sales@footfallreviews.com