Returns

Returns Policy for Footfall Reviews

Effective Date: 1st December 2023

Thank you for shopping at Footfall Reviews. We appreciate the trust you have placed in us, and we are committed to providing you with the best possible shopping experience. This Returns Policy outlines our procedures and guidelines for returning products purchased from our website.

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our Customer Service team at sales@footfallreviews.com
• Clearly mark the RA number on the outside of the package.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 working days.

5. Exchanges

If you wish to exchange an item, please contact our Customer Service team to arrange the exchange. Exchanges are subject to product availability.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or customized items
• Items marked as final sale
• Perishable goods
• Gift cards

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will provide instructions on how to return the item or arrange for a replacement.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be cancelled.

9. Changes to This Policy

We reserve the right to update or change our Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions about our Returns Policy, please contact us at sales@footfallreviews.com